Shannon Waller, entrepreneur and team coach, chats with the brilliant Jill Young, EOS® Implementer and coach, about the tools leaders need to alleviate frustration and handle tough issues. They dive into proven EOS® and Strategic Coach® tools, including the Accountability Chart™, Rocks, and Quarterly Conversations, that help entrepreneurs resolve stuck situations. Jill provides tactical coaching wisdom on implementing these tools with care and concern to unlock team engagement and prevent problems.
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Show Notes:
- Effortless LMA: Lead, manage, hold accountable.
- The cost of not using tools.
- Tools as energy management.
- No defense budget: Spending time, money, and energy to set up the team and culture so that people don’t have to play defense. Accepting that mistakes happen.
- In corporate cultures, you have one opportunity, one pitch.
- Staying just below the line of recognition to keep changing, iterating, growing.
- When you don’t know who is accountable for what, fingers point everywhere and in other places, causing frustration and preventing movement forward.
- Five foundational EOS tools: Accountability Chart, Rocks, Scorecard, Level 10 Meeting™ (L10), and the Vision Traction Organizer™ (VTO).
- Strategic Coach foundational tools: The Positive Focus®, The Gap And The Gain™, The Impact Filter™, The Strategy Circle®, and The Experience Transformer®.
- Sixth bonus tool: The Weekly Planner to integrate time and activities according to The Entrepreneurial Time System®.
- How to decide what tool you need.
- Chris Voss’s tips for tactical empathy in negotiation: “It seems like … ,” “It sounds like … ,” and repeat the last three words.
- The Coaching Habit seven great questions, including: “What’s on your mind?” and “What else?”
- You need to build trust to speak with brutal honesty.
- Use with care and concern for the other person to avoid weaponizing tools and concepts.
- Tools don’t work if your team is not aligned, not allowed to collaborate, not given voice to have opinions heard.
- Your team’s Kolbe, CliftonStrengths®, and PRINT® profiles and individuality. The Fire Department Tool: Solve the immediate emergency quickly and efficiently. But investigate the cause after to solve the root problem.
- The Quarterly Conversation using the LMA (Lead, Manage, Hold Accountable) Tool to informally discuss what’s working, what’s not working, and improvements to make.
- Agenda for the conversation called 5-5-5, discussing the company’s five core values, the five Rocks (crucial results), and five roles from the Accountability Chart.
- Three outcomes from the Quarterly Conversation: one thing for leader to do, one thing for direct report to do, one thing that won’t change so everyone can stop talking about it.
- When you ask yourself, “What should I do?” instead ask, “What tool should I use?” Download free EOS tools at eosworldwide.com. Download the Fire Department or Do-Over tool at www.jillyoung.com.
- Download free Strategic Coach tools at yourteamsuccess.com and strategiccoach.com. Effortless collaboration.
Resources:
Jill Young: website with downloads; LinkedIn
EOS: Entrepreneurial Operating System
Your Life As A Strategy Circle by Dan Sullivan
Zero to One: Notes on Startups, or How to Build the Future Peter Thiel
Certainty/Uncertainty tool: “A Tool For How To Handle Uncertainty In Leadership”
The Experience Transformer tool
The Gap And The Gain by Dan Sullivan
Never Split The Difference by Chris Voss
Kolbe: The Conative Connection: Uncovering the Link Between Who You Are and How You Perform by Kathy Kolbe
PRINT: Team Success Podcast, episode 224, “Uncovering “The Why Of You,” With Debra Levine”
How to Be a Great Boss by Gino Wickman, René Boer